Programs Manager


Job Description

United Against Poverty is an innovative non-profit organization with a unique approach to breaking the cycle of poverty through programs that inspire and empower individuals to lift themselves to economic self-sufficiency. More than 400 individuals are served daily in our Indian River campus, where assistance is provided in the areas of crisis care, case management, transformative education, food and household subsidy, employment training and active referrals to partnering social service providers.


The Program Manager leads a passionate team of professionals to meet goals, exceed agency standards, and fulfill best practices in achieving program excellence. Program Manager responsible for the overall success of three major programs including Crisis Stabilization, Education and Success Training Employment Program.

The Program Manager works with eight (8) direct reports. Two (2) staff members in the Crisis Stabilization program providing intake, care plans, and client resource referrals. Five (5) staff members in STEP who provide classroom training, workforce placement and ongoing case management. Volunteer Coordinator, who is responsible for recruitment and management of traditional, community service and education volunteers.

Program Manager is responsible to ensure the scheduling, marketing, and implementing all programs. Is responsible for managing and implementing all program curriculum and processes currently utilized by UP, monitoring outcomes and addressing deficiencies as necessary. Ensuring promotion of programs via social media, email, and print media. Compliance and quality of all data and recording participant data in the client management database system.


  • Manage staff and program implementation
  • Develop relationships with individual staff to encourage growth and progress
  • Ensure compliance for client confidentiality
  • Oversight and auditing staff for compliance with reporting requirements
  • Weekly staff meetings and monthly training/
  • Facilitate program team meetings
  • Manage, analyze and prepare all reporting and monitor grant compliance
  • Develop quality controls as it relates to data entry in client management software
  • Monitors budget of the programs department
  • Works with team to develop strategies to reach program goals
  • Manage Programs Advisory Board
  • Program analysis and refinement; identifying weaknesses and strengths
  • Develop systems and structures that streamline processes
  • Overseeing resource usage and maintaining budgetary controls
  • Volunteer oversight and program management
  • Community outreach and education programming
  • Participant recruitment.
  • Partnership development with employers, agencies and organizations
  • Goal setting and milestone compliance
  • Collection and cataloging of written and recorded client testimonies
  • Interaction with local and regional Board of Directors, and CEO as directed by ED.


  • Strong leadership skills with ability to speak publicly and motivate others.
  • Exhibit excellent interpersonal skills
  • Strong logic skills and impeccable organizational skills
  • Microsoft, Excel, Adobe, PowerPoint and client reporting systems skills necessary
  • Strong Emotional Intelligence skills and ability to implement conflict resolution
  • Demonstrates cultural competency across diverse populations
  • Clear and concise written and verbal communication skills
  • Reliable, timely, and consistent punctuality
  • Exceptional time management skills
  • Team oriented maintaining supportive relationships with management, peers, and clients
  • Demonstrates leadership that is empowering, constructive, and supportive
  • Demonstrates appropriate bonding, boundaries and empathy with clients and sets the tone for caring and compassion throughout the facility
  • Represents UP in a manner which conveys a professional and cooperative attitude


  • Bachelor’s degree in Social Service, Education, Business or related field.
  • Three-years relevant leadership experience preferred or advanced degree can substitute for experience.


The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.


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