Careers

Programs Manager

Description:

Job Description

United Against Poverty is an innovative non-profit organization with a unique approach to breaking the cycle of poverty through programs that inspire and empower individuals to lift themselves to economic self-sufficiency. More than 400 individuals are served daily in our Indian River campus, where assistance is provided in the areas of crisis care, case management, transformative education, food and household subsidy, employment training and active referrals to partnering social service providers.

SUMMARY JOB DESCRIPTION

The Program Manager leads a passionate team of professionals to meet goals, exceed agency standards, and fulfill best practices in achieving program excellence. Program Manager responsible for the overall success of three major programs including Crisis Stabilization, Education and Success Training Employment Program.

The Program Manager works with eight (8) direct reports. Two (2) staff members in the Crisis Stabilization program providing intake, care plans, and client resource referrals. Five (5) staff members in STEP who provide classroom training, workforce placement and ongoing case management. Volunteer Coordinator, who is responsible for recruitment and management of traditional, community service and education volunteers.

Program Manager is responsible to ensure the scheduling, marketing, and implementing all programs. Is responsible for managing and implementing all program curriculum and processes currently utilized by UP, monitoring outcomes and addressing deficiencies as necessary. Ensuring promotion of programs via social media, email, and print media. Compliance and quality of all data and recording participant data in the client management database system.

DUTIES/RESPONSIBILITIES:

  • Manage staff and program implementation
  • Develop relationships with individual staff to encourage growth and progress
  • Ensure compliance for client confidentiality
  • Oversight and auditing staff for compliance with reporting requirements
  • Weekly staff meetings and monthly training/
  • Facilitate program team meetings
  • Manage, analyze and prepare all reporting and monitor grant compliance
  • Develop quality controls as it relates to data entry in client management software
  • Monitors budget of the programs department
  • Works with team to develop strategies to reach program goals
  • Manage Programs Advisory Board
  • Program analysis and refinement; identifying weaknesses and strengths
  • Develop systems and structures that streamline processes
  • Overseeing resource usage and maintaining budgetary controls
  • Volunteer oversight and program management
  • Community outreach and education programming
  • Participant recruitment.
  • Partnership development with employers, agencies and organizations
  • Goal setting and milestone compliance
  • Collection and cataloging of written and recorded client testimonies
  • Interaction with local and regional Board of Directors, and CEO as directed by ED.

KNOWLEDGE, SKILLS, & ABILITIES:

  • Strong leadership skills with ability to speak publicly and motivate others.
  • Exhibit excellent interpersonal skills
  • Strong logic skills and impeccable organizational skills
  • Microsoft, Excel, Adobe, PowerPoint and client reporting systems skills necessary
  • Strong Emotional Intelligence skills and ability to implement conflict resolution
  • Demonstrates cultural competency across diverse populations
  • Clear and concise written and verbal communication skills
  • Reliable, timely, and consistent punctuality
  • Exceptional time management skills
  • Team oriented maintaining supportive relationships with management, peers, and clients
  • Demonstrates leadership that is empowering, constructive, and supportive
  • Demonstrates appropriate bonding, boundaries and empathy with clients and sets the tone for caring and compassion throughout the facility
  • Represents UP in a manner which conveys a professional and cooperative attitude

QUALIFICATIONS:

  • Bachelor’s degree in Social Service, Education, Business or related field.
  • Three-years relevant leadership experience preferred or advanced degree can substitute for experience.

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

 

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Volunteer Coordinator

Description:

Job Description

Position Summary: The Volunteer Coordinator creates and leads all elements of volunteerism at the UP Center of Indian River County. This position ensures that volunteerism efforts are achieved in accordance with the organization’s goals and mission.

Essential Duties and Responsibilities:

  • Recruit both traditional and court-ordered volunteers to serve at the UP Center, on volunteer committees and at UP events throughout the community.
  • Coordinate volunteers in order to achieve monthly/annual quota of total volunteer hours
  • Brief, track and manage daily placements for volunteer individuals and groups
  • Establish volunteer accounts, input data and manage volunteer database system
  • Maintain records of Board Member and Committee Member volunteer hours
  • Provide volunteer hour and project reports to Programs and Development Director
  • Coordinating volunteer staffing needs with Member-Share Grocery Management, Development Director and Programs Manager to ensure proper coverage and experience
  • Conduct weekly volunteer orientation
  • Training staff and volunteers within best practices of volunteer management
  • Manage volunteer recognition – creatively and appropriately recognizing the good work and service of our volunteers.
  • Responsible to ensure quality of volunteer experience through placement and project oversight and quality control.
  • Manage volunteer recruitment and event volunteers for UP Events including Gala, 5K, Radiothon, Symposium, Burgers & Brews, cycling events and others as needed.
  • Host Family Volunteer Night, Day of Caring and other group events on campus.

Skills and Experience:

  • Teamwork- able to lead a diverse team to support various departments and individuals
  • Computer proficiency- ability to learn new software quickly and efficiently
  • Ability to effectively organize and prioritize multiple projects to a successful conclusion
  • Ability to maintain confidentiality, utilize mature judgment and demonstrate compassion towards our volunteers and staff

Qualifications:

  • Volunteer coordination experience preferred
  • Previous adult motivation/facilitation experience preferred
  • Strong written and oral communication abilities. Outstanding interpersonal skills.
  • Nonprofit experience with similar focus a plus.
  • Flexibility to work evenings and weekends as necessary to attend meetings and/or programmatic events.

Limitations and Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.

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3rd Key - Member Share Grocery Program

Description:

Third Key – Member Share Grocery Program

This position is responsible for opening, managing, and closing the facility when the site manager and assistant manager are not present. It includes direct service and assistant manager level functions. This position reports to the manager and assistant manager.

Knowledge

  1. Principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  2. Mathematics
  3. English language

Skills

  1. Have an applied understanding of basic math and money handling, including but not limited to counting back change, calculating percentages.
  2. Committed to quality customer service and actively look for ways to assist others.
  3. Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  4. Speak effectively and professionally to others to convey information.
  5. Use communication tools professionally and discretely to request assistance.

Abilities:

  1. High level of honesty, integrity and commitment to quality.
  2. Follow rules and procedures.
  3. Develop constructive and cooperative working relationships with others, and maintain them over time.
  4. Tell when something is wrong or is likely to go wrong and use reasoning to problem solve.
  5. Observant of surroundings with excellent attention to detail and the ability to stay focused in repetitive tasks.
  6. Enter data accurately and quickly.
  7. Count down drawers to ensure accuracy and accountability.
  8. Reliably work a flexible schedule that may include evenings, weekends and holidays.
  9. Work on one’s feet for long periods and comfortably handle items weighing 50 pounds or more.

Functions:

  1. Treat members, staff and volunteers with respect and dignity at all times.
  2. Be alert for and respond promptly to safety and security concerns.
  3. Open and close the facility when the grocery manager and assistant manager are not present.
  4. Supervise and coordinate activities of staff and volunteers.
  5. Ensure that daily goals are met, including pest control, merchandising, product processing, bulk displays, and pricing.
  6. Receive and address customer concerns in a tactful, pleasant and professional manner and provide oversight to ensure that other staff do the same.
  7. Oversee cashiers and function in a cashier capacity, as needed.
  • Learn and accurately recall department and prices.
  • Count money in cash drawers to ensure accuracy and adequate change.
  • Accurately receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Calculate total payments received during a time period, and reconcile this with total sales.
  • Compile and maintain required documentation, including but not limited to receipts, voids, reports.
  • Scan member cards.
  1. Supervise and lead stockers and function in a stocking capacity, as needed.
  • Clean and reset back room daily before end of shift, make sure that the room is ready to go for the next day when you leave at night.
  • Supervise and lead processors/stock workers.
  • Work with and communicate with management to determine what product is needed.
  • Prepare stock for distribution to shelves and bulk area.
  • Ensure that storage areas are clean and organized.
  1. Other related duties as assigned.

Education & Experience

Requires a minimum of a high school diploma or its equivalent and 2-4 years of related experience. Additional education may be substituted for up to two years of experience. Fork lift certification and experience with pallet jacks, preferred.

Licensure

Valid Florida driver’s license with a clean driving record and the ability to drive is required. The Department may require applicant to have or obtain specific certification or training.

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