Crisis Care and Case Management

Case Management and Mentoring Our Crisis Care Program is intended to provide support for those facing instability in their lives. Our caring staff can provide access to community-based resources and emergency support to overcome their immediate need and assist them in creating a long-term plan to prevent facing similar problems in the future. When visiting the UP Center you will need to provide:
  • ID for all household members over 18
  • Proof of all income including child support, wages, and social security
  • Proof of all government assistance including food stamps
  • Temporary Assistance for Needy Families(TANF) and Unemployment
  • Birth certificates for all children
  • Social security cards for all family members.
Our staff is available to help those in crisis or vulnerable housing situations stabilize their life and work towards economic self-sufficiency. Each program participant undergoes a formal intake process to assess their current situation. During their first day, the client meets one-on-one with a member of our Case Management Team, and together they create a customized care plan. Their care plan is a step-by-step roadmap tailored to the immediate and long-term goals necessary for the participant to overcome their challenges, stabilize their life, lift themselves out of poverty and achieve economic self-sufficiency. Comprised of achievable action steps such as obtaining a driver’s license, writing a resume, completing an online class, creating a personal budget or meeting with a substance abuse or mental health counselor—just to name a few—each participant’s customized care plan helps guide them through the program. Utilizing our on-site classrooms, computer lab, and training center, and through referrals to partnering nonprofit providers, program participants are provided with the curriculum, tools and resources necessary to achieve their action steps.


Relationship is the foundation for all programs at the UP Center of Indian River County. Mentoring is a critical part of helping those seeking change to grow and learn through relationship-based learning opportunities. Our mentoring programs provide opportunities for both peer-to-peer networks and traditional volunteer mentors to support participants in our programs. For more information please call Wendy McDaniel at 772-562-5429 ext. 203 or email at

Traditional Models Create a Cycle of Dependency

Case Management Traditional Help Click Image To Zoom

Our Approach has an Exit Strategy

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